Who we are
Identification:
Clients are required to present valid identification to the security personnel at the main gate for security purposes and to comply with the law (Section 7 Private Security Act No. 13 of 2016).
No Smoking:
We enforce a strict no-smoking policy within our properties. Smoking is only permitted on designated balconies.
Parties:
We have a firm policy prohibiting any parties within our accommodations. This is to maintain a peaceful environment for all guests.
Pets:
Permission for pets varies by department. Please inquire about pet policies as it depends on the specific property.
Payments:
To reserve an apartment, a deposit is required. The remaining balance must be settled in full upon check-in.
General Cancellation Policy:
In the event of unforeseen and uncontrollable circumstances preventing accommodation in the selected property, we will make every effort to provide an alternative property of similar stature.
Reservations are fully refundable if cancelled one week prior to the scheduled check-in date. If cancelled less than a week before check-in, a 50% refund will be issued.
Cancellations made 48 hours before check-in or in the event of a stay being cut short will be 100% chargeable.
Early Bookings Cancellation Policy:
(Defination: Early Bookings are Bookings Made More than 1 Month to Check In Dates)
LESS THAN 48 hrs FROM THE DATE OF PAYMENT- 100% refund of the total amount paid
3-14 DAYS FROM THE DATE OF PAYMENT – 50% refund of the total amount paid
15-21 DAYS FROM THE DATE OF PAYMENT-15% refund of the total amount paid
Acceptance of Terms:
By clicking “Accept” on our website or by booking our services, you acknowledge and agree to the terms of engagement outlined in these Terms & Conditions. It is crucial to read and understand these terms before proceeding with our services. If you have any questions or concerns, please contact us for clarification.